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  1. aml1025

    Phone Stuck on Startup Screen

    I've been doing some reading in the Forums and haven't spotted a solution yet, so I'm hoping someone has an idea I haven't tried yet. My daughter has had he ZMax Pro since Feb. 2017, and yesterday she woke up to find the screen black but home button lit up. Restarting brings it as far as the...
  2. aml1025

    Disappearing Home Screens

    My daughter has an S3 on Virgin Mobile USA. At one time she had (I think) 5 home screens set up. Over the past month or so, they have been slowly disappearing without her removing them, and as of today, she has only one remaining. Because the charging port is bad, she has an extra battery which...
  3. aml1025

    Help Menus not working in Portrait View only

    I recently bought a Virgin Mobile variant 816 off eBay as a possible fixer-upper for a family member. If you hold the phone in landscape mode, everything works fine. Vertically, the phone doesn't allow any menu choices to be clicked. If I press on, say, a choice in Settings, the screen text...
  4. aml1025

    Help Sudden Signal Problems

    I've got a (Sprint Prepaid, stock and non-rooted) Volt that's been activated on RingPlus since Christmas, bring used by my 14 year old daughter. It had been working fine up until the last week of August, when it suddenly began having periods of lost signal - no bars and red X over them. The...
  5. aml1025

    Help Cannot Text or Call

    I'm using a Virgin Mobile HTC Desire 816, and posting this here to hopefully get the largest possible audience. For several weeks, I had been having problems with delayed texts, and calls not ringing through to my phone. VM told me there had been a tower outage that had been cleared, but to...
  6. aml1025

    Problems Getting Referral Credit

    At first, VM's referral program was great, but in the past few months, it seems like every referral has been denied for one reason or another. The last credit I got (other than one for a phone in my own household) required several emails back and forth from both the person I referred and myself...
  7. aml1025

    Help Not Getting Text Notifications

    Pretty much as the title says - I'm not getting notifications for some new texts received. No sound, vibration, or alert in the notification bar. I only notice the texts are there when I open my texting to send a new message. It probably happens 15-20% of the time, with no pattern that I can...
  8. aml1025

    Virgin Mobile Essentials ID Icon Missing

    Just got a replacement phone from Virgin Mobile, and after getting it all set up, the Essentials ID downloaded and installed itself. It used to be that you could go to the Mobile ID icon and switch easily between IDs - but I don't have that icon. Is there some other place the controls for this...
  9. aml1025

    Case recommendations?

    I'm looking for a case for my daughter's Awe, and somewhat frustrated that many cases on Amazon don't actually (according to reviews) fit the phone, but rather one of ZTE's similar models. It would be great if anyone who has found a case that fits could post a link, to help verify which cases...
  10. aml1025

    Help How to Hard Reset?

    I'm having one of those mornings where I can't find an answer that I know MUST be right in front of my face. Virgin Mobile has directed me through email to hard reset my phone using the buttons, but their directions lead me to a warning about installing a custom OS (maybe another time....)...
  11. aml1025

    Can't call out on VM Phones - anyone else?

    For the last week, I've been going in circles with Customer Support, trying to fix this problem. We have a Victory, a Rise, and an Elite, and in/around my hometown, none of the phones can make an outgoing call. Once dialed, the phone seems to complete the call, but hangs on "dead air"...
  12. aml1025

    Help Connections Optimizer killing battery life, won't stay disabled

    This is my husband's phone. He's had it since Black Friday. In general he's not a big smart phone user, but needs good battery life, which the Rise used to deliver. Lately, though, his battery has drained very quickly, and the much-despised Connections Optimizer appears to be to blame. Even...
  13. aml1025

    Help Moving pictures from internal memory

    While getting ready to activate a replacement Elite for my daughter, I discovered she didn't have a micro SD card installed. All her pictures are saved to internal memory. I did put in a card, but not seeing a way to transfer all her pictures. Anyone have suggestions for a quick and easy...
  14. aml1025

    Help Abnormal reset - tell HTC? Message

    3 or 4 times in the past few weeks, I have arrived home and discovered the !-in-a-circle in my notification bar, with a message that my phone has recovered from an abnormal reset, and would I like to notify HTC. I've tried reading through the log files it sends to see if anything jumps out at...
  15. aml1025

    Help Delay in Receiving MMS

    This may actually be more of a Virgin Mobile issue, since I've had it happen with other phones, but since I'm using an EVO V (unrooted), I'm posting here. Sometimes I receive MMS texts up to 12 hours or so after they are sent. When I get them, they are time stamped with (I assume) the time they...
  16. aml1025

    Hi all!

    Hello, and thanks for the invite to introduce myself here! I'm a longtime Virgin Mobile user who picked up an EVO V during the Cyber Monday sale - quite a step up for me, considering that a little over a year ago I was using a Rumor Touch. (There's also a Kyocera Rise and an Optimus Elite in use...
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