Cricket - Data stopped working on Nexus 5

[imjimmy]

I just switched over to Cricket about a month ago. Everything was working fine, except yesterday my Nexus 5 started showing no Data.

The phone shows connected to cricket and I can send and receive calls. But there is just no data: No LTE , no HSPA. The funny thing is that it happened all of a sudden. The data was all fine until yesterday.

Since then no luck no matter what I do - I just cannot make the cellular data work.

I've contacted cricket support 3 times and they've had me do the following:

Switch Wifi off

Delete APN and Re-enter the APN (did not work)

Reset APN to default (did not work)

Reboot the phone 10x and power off (did not work)

Take out the SIM 3x and power off ( did not work)

Airplane mode off/ON (did not work).

Basically they just told me that cannot do anything at this point.

Can someone please help. Is there any way to get data back on this phone?

The phone is a Nexus 5 unlocked from Google play store. It is running Android 5.1.1 LY48M build of lollipop. It is stock and rooted.

Thanks so much.

 

[DonB]

I think the issue is a phone issue now, Cricket has seemed to have done all the steps required to get your data back. I would post in the N 5 section, and see what other N 5 say to see if something in the device has changed that could be affecting your data situation.

The only thing I can add is, go to a cricket store and see if they can try another Sim card first, see if the sim is the issue, then if not, try a Factory reset as a last resort, if that don't work, then I would contact Nexus and see if they can troubleshoot shoot the device to see if they can see if it is a hardware issue.