Excessive and incorrect bills from Orange Mobile Broadband

[Emil-london]

I signed up with Orange Mobile broadband in August 2009. I have received two bills for 6 weeks usage of

 

[Carl C]

I had a similar experience the first month with my orange mobile broadband, They said I used 6-7GB instead of the 3G usage. uckily the guy did refund me

However I still recieve bills with incorrect usage, One whole month I didn't use it and they said I used 2.7 GB and I never even plugged it in..... I'm moving to virgin media home broadband leaving me teh sucker having to pay orange to end my contract at

 

[lekky]

Do you/it include download + upload?

 

[Emil-london]

I had a similar experience the first month with my orange mobile broadband, They said I used 6-7GB instead of the 3G usage. uckily the guy did refund me

However I still recieve bills with incorrect usage, One whole month I didn't use it and they said I used 2.7 GB and I never even plugged it in..... I'm moving to virgin media home broadband leaving me teh sucker having to pay orange to end my contract at

 

[Kryten2k35]

It is illegal for Orange to give you bad credit simply because you disputed a payment with them. You are well within your rights to dispute any payment demanded by anyone and that doesn't have to affect your credit report.

This was around 6 months ago. How did you get on? Orange are a slimey set of arseholes at times.

 

[sare99]

Hmmmm well I just signed onto my first contract with them on 04/07/10 on their Dolphin package which gives me 300 free talk time minutes in addition to unlimited texts and 500Mb internet.

I didn't use my phone to call anybody for two days until my old PAYG number got transferred over to it except for 2 x accidental calls as I was exploring the phone but they didn't even connect up. Since I got my old number yesterday I have made about 15 mins maximum of calls most of which were to the Orange helpline because I had trouble signing into my online account.

So, imagine my surprise when I finally gain access to my online account to see I have 98 mins 8 secs of talk time remaining and 68Mb of internet use which is a different story altogether!!!!! Of course there is no way to speak to a person on their helpline which just sends me round and round in circles. I have checked my itemised billing which shows 17p worth of calls so far with the remaining usage being free texts so how in God's name have 3 hours 30 mins of talk time just disappeared into thin air?? I am also shocked by the internet usage but will wear that one if necessary for this month as I did not realise until coming across this forum that unless my 3G/wifi is manually switched off, my phone can be accessing the internet for synch/updating purposes as long as it is up.
Nevertheless!!!!!!

I shall be going back to the Orange shop I bought the phone from to speak to them tomorrow as I want this matter cleared up a.s.a.p.

* * * UPDATE * * *

OK, so my mystery has been solved thank God. The guys in The Orange Shop checked my account & said because I signed up prior to the reset date of the 10th I was given 100 minutes & some internet access as a temporary measure & my account will reset to the full contract allocation ( 300 mins/500 mB) @ midnight tonight so the stats I am seeing at the mo relate to the temporary figures. Good to know but damn I did nearly have a heart attack so maybe they shoulda told me that in the first place me thinks.

 

[anoniemouse]

* * * UPDATE * * *

OK, so my mystery has been solved thank God. The guys in The Orange Shop checked my account & said because I signed up prior to the reset date of the 10th I was given 100 minutes & some internet access as a temporary measure & my account will reset to the full contract allocation ( 300 mins/500 mB) @ midnight tonight so the stats I am seeing at the mo relate to the temporary figures. Good to know but damn I did nearly have a heart attack so maybe they shoulda told me that in the first place me thinks.

Crystal balls are a necessary option with orange. lol

Incidentally i am with orange & each time i upgrade i get the same thing online, you just need to be aware of your billing date.

 

[sare99]

Crystal balls are a necessary option with orange. lol

We also need the built in GPS and sat nav on our phones to navigate their website, but that is a different story altogether!