this month i was late couple of days to pay my bill. it was due on the first, i paid on the 3rd. service was disconnected for couple of days. no big deal. but i assumed since i paid on the 3rd it will carry over and next months bill will be due on the second or so. imagine my surprise receiving a text reminding me that my bill is due on the first. so i called customer service and after some hoopla was able to explain the situation and was told that billing date stays the same regardless of when i pay. I hypothetically I do not pay on time and pay on the 10th. she said service will be suspended after due date, it will resume on 10th, next bill will be due on the first of next month. if i want to change my billing date i gotta pay $5.00 + tax for it.
is this for real?