I've always been an iPhone guy, but the HTC One sold me on trying to switch to Android. The phone itself is amazing, I like the Sense software, but HTC is useless.
First, we STILL don't have 4.2.2.
Secondly, my first phone had a dead camera straight out of the box. I thought, "Hey, it happens." and returned it for a new phone. No biggie.
Within 2-3 weeks of getting my second HTC One, the power button began sticking under the main "body" of the phone. I call HTC to see about getting a replacement, expecting the customer service I'd received from Apple. (I had an iPhone battery constantly overheat so Apple paid to overnight my phone to them and they overnighted me a new iPhone for free as well) But nope. Not with HTC.
When I called they said they'd have my phone for two weeks. No replacement phone, no phone to use until mine is fixed. Nothing. Just a two week wait. I filled out the survey in the email I got after the call saying the customer service basically sucked and got a reply email from HTC asking what they could do to make it better. I told him.. a new phone. I was within my first 30 days and they say the best they can go is 7-10 days and on top of the that, the idiots suggested a software up. A SOFTWARE UPDATE FOR A PHYSICAL BUTTON STICKING. I mean.. seriously? I see why HTC is as good as dead now. Idiots.
EDIT: Keep in mine the iPhone was well AFTER the 30 days and Apple still took care of me with no questions asked.
First, we STILL don't have 4.2.2.
Secondly, my first phone had a dead camera straight out of the box. I thought, "Hey, it happens." and returned it for a new phone. No biggie.
Within 2-3 weeks of getting my second HTC One, the power button began sticking under the main "body" of the phone. I call HTC to see about getting a replacement, expecting the customer service I'd received from Apple. (I had an iPhone battery constantly overheat so Apple paid to overnight my phone to them and they overnighted me a new iPhone for free as well) But nope. Not with HTC.
When I called they said they'd have my phone for two weeks. No replacement phone, no phone to use until mine is fixed. Nothing. Just a two week wait. I filled out the survey in the email I got after the call saying the customer service basically sucked and got a reply email from HTC asking what they could do to make it better. I told him.. a new phone. I was within my first 30 days and they say the best they can go is 7-10 days and on top of the that, the idiots suggested a software up. A SOFTWARE UPDATE FOR A PHYSICAL BUTTON STICKING. I mean.. seriously? I see why HTC is as good as dead now. Idiots.
EDIT: Keep in mine the iPhone was well AFTER the 30 days and Apple still took care of me with no questions asked.