Right then, my daughter's tablet is suffering from massive battery drain due to bloody Alexa.
I'm not sure what is triggering it, but every so often Alexa jumps to life and sucks the battery dry in as little as an hour.
This problem started on her old fire tablet, so I upgraded and now it has returned!
Here is the issue, the tablet is the Kids Edition and is exclusively used by my daughter so is in the kids profile 100% of the time and as stated in the setup Alexa will not run on the kids profile. So how the hell is it getting stuck in the memory and killing the battery? Mmm..
The only way to solve the issue is to login to my profile, find Alexa and force close it. You then get a few days without issue before it returns.
Today I spoke with tech support and they logged in etc and well.. Force closed the Alexa app on my profile and will ring me back next week! Mmm..
Right, so how do I get to the bottom of this issue?
Could it be related to some of the other Alexa devices in the home such as the Echo or Sonos Beam somehow activating the tablets Alexa? Or could it just be a crappy bug with the OS? Anyone else had this issue?
I'm not sure what is triggering it, but every so often Alexa jumps to life and sucks the battery dry in as little as an hour.
This problem started on her old fire tablet, so I upgraded and now it has returned!
Here is the issue, the tablet is the Kids Edition and is exclusively used by my daughter so is in the kids profile 100% of the time and as stated in the setup Alexa will not run on the kids profile. So how the hell is it getting stuck in the memory and killing the battery? Mmm..
The only way to solve the issue is to login to my profile, find Alexa and force close it. You then get a few days without issue before it returns.
Today I spoke with tech support and they logged in etc and well.. Force closed the Alexa app on my profile and will ring me back next week! Mmm..
Right, so how do I get to the bottom of this issue?
Could it be related to some of the other Alexa devices in the home such as the Echo or Sonos Beam somehow activating the tablets Alexa? Or could it just be a crappy bug with the OS? Anyone else had this issue?