Cricket update messed up my phone

[willsp28]

I just updated my phone and now it doesn't recognize my sim card or connect to any wifi

 

[MoodyBlues]

We're going to need much more information to even have a shot at helping you!

Your title implies that Cricket is responsible for the problem. I'm not familiar with Cricket--what is that? A service provider? A device name?

We need to know what device you have [brand and model], what Android version you're using, and what update you're referring to [a system update? a software update?].

We'll help get this sorted out!

 

[willsp28]

OK it's Android 9 Nokia 3.1 plus it was a system software update the wifi is working but the data isnt

 

[willsp28]

Yes cricket is my service provider

 

[willsp28]

As far as I know the update was successful except for the fact that it doesn't let me use my cell data, the sim card is fine because I have tested it in a different phone, also I tryd a different sim in my messed up phone and it said the sim is on a different network so physically the phone is fine

 

[willsp28]

I've rebooted a bunch of times, reinserted the card and even factory reset the phone

 

[willsp28]

With my active sim in the phone, every option is greyed out, under about phone it acts like there isn't a sim card, I have installed a sim info app and it got the sim info but no phone number

 

[svim]

Look in your Settings menu for a 'Network settings reset' option, this will reset all network related settings back to their defaults:
https://www.wikihow.com/Reset-Network-Settings-on-Android
You mentioned trying a Factory Reset but note that this action is different. A Factory Reset involves wiping the user data partition, where all your files and user settings/config files get stored. A Network settings reset relates to user and system network services.

 

[willsp28]

OK that didn't fix the problem

 

[willsp28]

I'm looking for a app that any be able to diagnose the issue

 

[svim]

It might not be a problem with your phone itself, but something happened to cause your current SIM card to fail. If you have access to a different phone try putting your SIM card into it and check its status.
If that's not an option, given all the things you've tried you might want to just contact Cricket and have them send you a new, replacement SIM card.

 

[willsp28]

The sim card works fine in a different phone

 

[DonB]

I would stop by a Cricket store, have them look at the phone, the update is not from Cricket, the update came from your device.

I would also contact Nokia. You can always revert back your SW

 

[willsp28]

Thanks I just emailed Nokia hopefully they can push a new update to correct any bugs

 

[DonB]

Thanks I just emailed Nokia hopefully they can push a new update to correct any bugs

I don't think they will push an update, that's not how it works, but hopefully they will troubleshoot with you, it could be a number of reasons you are having an issue with their latest release.

Also where did you buy the phone ?? They also might be able to help, if it's recent.

 

[lunatic59]

Go to settings>about phone and look for your imei number (do not post it here) and see if it actually lists one or displays zeros or an error. In the past we have seen where system updates for some odd reason will delete an imei number from the device, which would make your sim card unable to validate on your Cricket network.

 

[willsp28]

the imei is listed, nokia couldn't help

 

[willsp28]

there not in charge of software

 

[willsp28]

is there any way to unlock my phone for free, if it would read a different sim card properly then ill just buy a new sim and switch the data

 

[willsp28]

i did put A different sim card in the phone, and although it sais its locked, the phone was able to display the phone number from it

 

[willsp28]

i have a little bit more information

 

[willsp28]

im re-downloading the hidden settings app

 

[willsp28]

Ok here is something showing a fault with the sim card

 

[willsp28]

I have quite a few settings in here so maybe something in this menu can fix it

 

[lunatic59]

Have you asked Cricket for a new SIM card? It looks like your phone is simply having trouble reading your card.