This is my Mothers tablet and I can't factory reset it as I need to backup her photos first.
Problem:
When powered on it gets stuck on "Optimising App 41 of 41", it sits there for a minute or so then reboots itself and does the same thing over and over again, stuck in a loop, won't boot and won't power off.
What I've tried so far:
1. I have to let the battery drain before it will let me do anything, I have been to the recovery menu and tried wiping the cache partition which it seems to do successfully but when it reboots just does the same thing again, gets stuck on "Optimising app 41 of 41" and goes back to boot looping.
2. Installed both Kies and SmartSwitch on my PC but neither will recognize the tablet while it's boot looping so I can't get any data off of it that way.
3. Tried to boot into Safe Mode but not entirely sure I'm doing it right as there are conflicting methods online, the screen goes black for a second and says "Safe Mode" in the bottom left but then it just boots straight to "Optimising Apps" and gets stuck looping again.
I really need the data off of this tablet so if anyone has any ideas that would be great.
Problem:
When powered on it gets stuck on "Optimising App 41 of 41", it sits there for a minute or so then reboots itself and does the same thing over and over again, stuck in a loop, won't boot and won't power off.
What I've tried so far:
1. I have to let the battery drain before it will let me do anything, I have been to the recovery menu and tried wiping the cache partition which it seems to do successfully but when it reboots just does the same thing again, gets stuck on "Optimising app 41 of 41" and goes back to boot looping.
2. Installed both Kies and SmartSwitch on my PC but neither will recognize the tablet while it's boot looping so I can't get any data off of it that way.
3. Tried to boot into Safe Mode but not entirely sure I'm doing it right as there are conflicting methods online, the screen goes black for a second and says "Safe Mode" in the bottom left but then it just boots straight to "Optimising Apps" and gets stuck looping again.
I really need the data off of this tablet so if anyone has any ideas that would be great.
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