Help Just switched to Cricket: no data

[Self Made]

I just switched from T-Mobile to Cricket, activating my new SIM online and inserting it in my Nexus 4. I tested calling and voicemail and they worked fine. But I have no cellular data. When I'm on a WiFi network Cricket shows bars. When I'm not on a WiFi network it shows bars but with an exclamation point in them. And if I try to load a web page it will tell me I have no internet connection. What's going on? Did I turn off data somehow (I've looked, and I don't see it) or did Cricket just not turn on my data? Is there a way to get customer service from a human at Cricket? Should I try going into a Cricket store (I got my SIM online)?

 

[DonB]

Did you buy the SIM from Cricket, or a Cricket base store, have you also checked the APN info, and is your device unlocked before using the Cricket Sim, it would of asked you once inserting the SIM card into your TMO device. APN info below.

https://www.cricketwireless.com/sup...ice-byod/customer/bring-your-own-android.html

 

[Self Made]

Did you buy the SIM from Cricket, or a Cricket base store, have you also checked the APN info, and is your device unlocked before using the Cricket Sim, it would of asked you once inserting the SIM card into your TMO device. APN info below.

https://www.cricketwireless.com/sup...ice-byod/customer/bring-your-own-android.html

Inserting that APN info seems to have done the trick. Thanks a lot! But it's sad Cricket gave me this bad a new-user experience. I hope the network is good; if so, I should be satisfied with the price.

BTW the link is outdated for Android 5.0. I was able to find APN info under Settings/Wireless & networks/More/Cellular networks/Access Point Names.

 

[dstephe9]

Cricket chat should have been able to push those settings to you. Did you try chatting with them?

I am surprised the network didn't push them automatically.. It did on all my devices.. Odd lol

 

[DonB]

Inserting that APN info seems to have done the trick. Thanks a lot! But it's sad Cricket gave me this bad a new-user experience. I hope the network is good; if so, I should be satisfied with the price.

BTW the link is outdated for Android 5.0. I was able to find APN info under Settings/Wireless & networks/More/Cellular networks/Access Point Names.

Yep Cricket is not always quick to update there info online, glad you got it working. I agree it should of updated as soon as you entered the Sim card and rebooted, but it's working now, cheers let us know how you like the service once you get a chance to test drive it for a bit

 

[Self Made]

Cricket chat should have been able to push those settings to you. Did you try chatting with them?

I forgot chat was there. I think it was offline late at night when I tried it, then I forgot about it. I did go back and find their phone number too, in case I need them in the future.

 

[J0Sew]

Having same problems, but the settings did not work for me (double and tripled checked & cricket person checked also) - is there any other solution??? Everything else (I hope) works like internet and messaging, but MMS doesn't can send MMS smily faces, but not photos taken with the phone???

 

[DonB]

Have you deleted all APN's, then reboot your device, and then set APn to reset to default, and see if that helps.

Also letting us know what device you have might help.