Locked phone from terminated employee

[pcardoza]

So my company terminated an employee and took back his S6 active. It was not an amicable separation, so we have the phone, but no access information. Is there any hope of returning the phone to as-new configuration so we can re-use it for someone else? Or is it just a paperweight?

 

[kate]

Nothing you can do, but Samsung can restore it. Info on Factory Reset Protection (FRP) from Samsung:
http://www.samsung.com/us/support/frp/

"If you can't remember any of your Google Account information, you can send your device, along with proof of purchase, to an authorized Samsung Service Center. Samsung has special tools to reset the phone to factory defaults with no protection enabled."

 

[pcardoza]

Thanks! I figured as much. Does Samsung charge for this service?

Nothing you can do, but Samsung can restore it. Info on Factory Reset Protection (FRP) from Samsung:
http://www.samsung.com/us/support/frp/

"If you can't remember any of your Google Account information, you can send your device, along with proof of purchase, to an authorized Samsung Service Center. Samsung has special tools to reset the phone to factory defaults with no protection enabled."

 

[kate]

Does Samsung charge for this service?

Not sure, sorry, hopefully someone else does.