My ZTE Blade V8 Pro's mobile data does not work

[thistransition]

I am able to access cellular network for calls but no data on my phone. When I put my AT&T SIM card in a different phone, mobile data works fine.

I called ZTE customer support and the rep did not seem that knowledgeable but after putting me on a few brief holds she recommended I send it in for repair, so that is what I will do.

The only thing I plan on doing before then is going to an AT&T store to see if they can try a different SIM card and see if mobile data works.

 

[GamerCore]

This is odd. I'm sure you tried factory resetting the device to see if that fixed the issue? Hope this gets resolved as I've never had a problem with mine. Make sure your network settings are all in order. (Settings > All settings tab > Dual SIM settings > AT&T Mobile data (ON).

 

[thistransition]

Yes, factory resetting did not work, and mobile data was turned on.

I returned to Newegg for a replacement. Will report back when I get my replacement device.

 

[thistransition]

AT&T was able to resolve the issue. Apparently the IMEI was registered to "CT Asia" (no idea what that is, neither did the rep) which I don't think is on AT&T's approved list. They were able to work some magic, I just had to restart my device and bam! Mobile data working.