Help Problem after Sense 5 update

[philc387]

Hi, hoping someone can help. I've had my One X+ for a few months now and love it. I haven't been keeping up to speed with updates so was surprised to receive one today. Love everything about it, the phone is definitely quicker. The only problem I've had is when the phone tries to authorize Facebook for HTC sense. I've got the little triangle and exclamation mark in the top corner telling me there's an authorisation problem but when I tap on it takes me to a different screen, thinks about it but then goes back to the home screen with nothing changed. I've uninstalled Facebook, removed the account, started the phone and tried again but the problem is still there. In addition, my contacts are synced with Facebook but their photos are all blurry. Can anybody help? Might a factory reset work? Thanks in advance

 

[GuitarG20]

Did you do a factory reset after your update?

Although it's a pain, usually a factory reset will help issues after an update, and will speed up your device.

You can see more information about updates and factory resets here. I know this thread is for the X/XL, but the ideas still apply.

 

[philc387]

I've done a factory reset and the problem is still there. I might try some other things but apart from that I'm stumped!

 

[batandroid]

I have exactly the same issue with FB but it happened before I did the firmware update to 4.2. At first, after the update and a hard reset (for other reasons) I found that the error message went away if I removed the FB update (v3.3) and reverted back to the original version (v2.2) as built into the phone but now that doesn't seem to work either so the error message is there permanently.

I've sent a message to FB but no answer yet.

 

[GuitarG20]

Have you tried going to Facebook.com and removing all access for htc sense, then trying to authorize it again? I'm thinking it might be an error with authorization on HTCs part

 

[batandroid]

I've just tried that.

There were two instances of HTC Sense so I removed them both. No difference at all so I restarted the phone. That worked.

Well done and thanks.

 

[philc387]

It was driving me crazy, did 2 factory resets and messed around with all of my facebook settings to no avail. This morning I tapped the notification again and next time I looked it was gone! Contacts all properly synced now and everything. I'm not sure if it was something I did or if it was just chance but I'm happy now. Can actually enjoy the new update.