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Help Samsung Galaxy Proclaim can't answer calls/stuck in landscape

My phone is stuck in landscape view, even though auto orientation is selected. I can't receive calls. When someone trys to call, my phone pops up a message that says "process com.android.phone ended unexpectedly. please try again." I can call out, send & receive texts, & access the internet.

I have turned it on/off, popped the battery out & put it back in, let the darn thing die and recharged it, and have done 3 factory resets.

Can anyone please help?
 

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