Sound not playing at all in Sony Xperia XZ

[yivensquare]

Hi everyone, I have a Sony Xperia XZ which is already a few months old. A couple of days ago it fell from my hand on the ground and no physical damage could be seen. However, no sound can be produced at all, even with headphones. And even more strange, when I start a call the phone completely glitches out, doesn't respond and can't be turned off at all for something like 50 seconds. Is there something that can be done? I absolutely don't think Sony will get me a new one because it was my fault and obviously they don't have any responsibility. Does anyone have any advice? Thank you!

 

[Dannydet]

Hardware damage.
If you have a warranty take it to your carrier or place of purchase

 

[yivensquare]

Hardware damage.
If you have a warranty take it to your carrier or place of purchase

Thanks for the response. But since it was my fault (it fell from my hand) will they accept the warranty still?

 

[Dannydet]

That's totally up to them.

 

[ocnbrze]

Thanks for the response. But since it was my fault (it fell from my hand) will they accept the warranty still?

probably not on warranty, maybe if you had insurance on it should be no problem to get it replaced.....of course it depends on your plan (if you have insurance that is).

and yeah it seems more hardware related then software. if you want to make sure you can try and do a factory reset. if it is still there....then yes it is a hardware issue.