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    Motorola .BAK File replaced my own file on Android 12

    Hello, tech wizards. On my Android phone, I created a file of easily-forgotten data (in DOCX format). I used SoftMaker Textmaker app to do this. The file was not confidential, so I did not apply a password to it, and my intention was to store this file in a folder on my SD card, which I did...
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    Google drive settings

    I hope that this forum is the correct one to post about this. I use a Motorola smartphone, and have Google Drive installed on it. On my Mac computer (which is an old one), I used to have Google Drive installed, until about two years ago, when my Mac could not support or use the update, because...
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    Will all my tasks be lost from my Android Calendar app?

    I am using an Android smartphone (which happens to be a Motorola). Because my digital organiser is on the blink, I have transferred all of the entries in it, into the Calendar app that lives in my phone. At some time next year, it will be time to replace my smartphone, and I am concerned about...
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    Galaxy s20 + 5g phone is not reliable

    Hello Android experts. About three months ago, I bought a (brand-new) phone for my wife. In all other respects, she finds it quite satisfactory, but there are two things that she wishes could be improved. 1) The most important of the two is that, when she is in a telephone conversation with...
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    Help Is this phone a definite fire-hazard?

    It's seven years since I bought a Samsung Galaxy s7 smartphone for my wife. After reluctantly giving up her old Nokia, she grew to love it. However, after all this time, I'm wondering whether the Galaxy s7 ought to be let go of. It's not that it doesn't work satisfactorily for her — she is...
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    Frustration after system update

    Can anyone comment usefully on something that I discovered yesterday (26 Feb 2023). My phone is an Android — a Motorola moto g22. On 25/2/2023, I allowed a system update (update number: STAS32.79-77-28-18-2) and everything seemed fine. However, the day after the update, I clicked on DuckDuck Go...
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    no SIM tray on old Galaxy s7 phone

    Hello. I'm getting a bit frantic. My wife asked me to insert a different sim card into her rather old Galaxy s& (it's six years old). I was the one that set it up initially, and there was no difficulty in finding the SIM drawer then. However, I have spent over an hour, looking for it (even seen...
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    Galaxy S7 jack-plug size?

    Hello: I need to buy a loudspeaker for my wife's Galaxy s7 phone, but choosing the right one is an ordeal. My main concern is that the jack-plug must be of the correct size, but I don't have any way of being sure of this. Can someone tell me, with certainty, which size it is, so that I can buy...
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    Emails and Smartphones

    Hello experts: I shall try to be as brief as possible. When, six years ago, I bought a brand-new Samsung Galaxy S7 for my wife, I had to set it up for her to use, since she has no knowledge whatsoever of digital procedures (I am not much better, but I managed it because I just followed...
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    Retracting camera setting window

    Hello! Can someone please tell me how to cure the following problem with my wife's Samsung Galaxy s7? (She relies on me to do the troubleshooting — ha, ha!) When the camera app is opened for use, at the top right of the screen is a little cogwheel (the camera settings icon). However, though the...
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    Why won't my green telephone icon work, when a call arrives?

    Hi wizards. Mostly, I use my Galaxy s5 for sending texts, but found out recently that a call from a caller stored in my Contacts could not answered. I pressed the green telephone icon repeatedly, but it simply would not answer. This caller kept on ringing from time to time, and the same thing...
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    Are Kies/SmartSwitch and Android File Transfer app incompatible?

    Hi experts. This posting is not really about computers — it's just that computers need to be mentioned. On my Mac, there are three separate operating systems (on entirely separate partitions). Only the system that I use regularly has SmartSwitch/Kies installed in it (for backing up my Samsung...
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    SmartSwitch keeps sticking at backup > Home Screen

    Hi: Previously, there has been no problem when backing up my Samsung Galaxy S5 to my Mac computer, via SmartSwitch (v.4). Today, however, the backup starts, but stick when it comes to Home Screen. The latest version of smartswitch is installed, but it simply will not continue beyond 29% (Home...
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    Would a good brightness app make a screen brighter than the standard brightest setting?

    Hello experts. Excuse me if my question betrays total stupidity, but I know next to nothing about smartphones. My most recent phone is a Galaxy s5 (bought second-hand), and I find that, when outside in bright weather, the screen is barely visible. (When looked at while indoors, it is quite...
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    Leaking credit — the death by a thousand cuts.

    Hi experts. My Galaxy S5 is kept for text messaging only (any Internet work is done on my computer). It was new to me, about five weeks ago and has had a major reset. Anyway, I use a pay-as-you-go tariff, and, out of curiosity, checked my credit about a week ago. I noticed that about six pence...
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    Can't send or receive text messages when indoors.

    Hello. A day or so ago, I bought a (supposedly refurbished) Samsung Galaxy s5 smartphone. I expected, once the sim card had been inserted, to be able to send and receive text messages without any problems. However, I find that, if I am sitting indoors, a statement appears saying "Emergency Calls...
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    Messages App keeps quitting when replying

    Hi. Today (26 May 2018), I installed an update to the Android system on my Galaxy s7 phone. Since then, when I reply to a text message, the Messages app keeps quitting. This happens after I have selected just a few words (to insert automatically into my reply) from the predictive text options on...
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    Delivery reports have ceased

    Hi, experts. Since installing a system update on my Samsung Galaxy s7, 10th November (2017), my message delivery reports have ceased. Yet, in the settings, this option is turned on. Can someone tell me how to restore them? With thanks in advance, Smasher
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    Accessories An inconsistency in photo-shooting with phone camera

    Hello — I bought my wife a Samsung Galaxy S7 about a year ago. She took it to London, England, on a holiday, and with it, took a photo of Trafalgar Square, from the edge of the Square and looking right across it to Nelson's Column. In the far distance was a clock-tower. The whole tower was...
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    Gallery errors in Galaxy S7

    Hi — Can anyone tell me how to make the Gallery of a Samsung Galaxy S7 accurately reflect the order in which photos are stored in DCIM? In DCIM, they appear in a certain order, but in Gallery, they are mixed up. Even in cases where they are not mixed up, frequently, they are shown in Ascending...
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    Help Difficulty in finding out my credit balance

    Hi — today (Sun. 12/2/2017), I downloaded a software update to my Galaxy s7 phone. Since then, it has become very difficult to dial my provider's (3UK) number in order to immediately hear my credit balance. Instead, the number takes me to a section that offers packages, add-ons etc., which is...
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