New activation, data works but not voice

[qu4ttro]

Has anyone else encountered an issue on Ting where the phone activates, registers with the network, and mobile data works, but voice does not (neither incoming nor outgoing?)

I BYOD'd a Motorola Photon Q from Sprint. Started with a clean, factory ROM. Went through the steps on Ting's site after activating (software update, profile update, PRL update.) The phone registers with the network, shows the correct phone number in the 'About Phone' page under settings, and data works beautifully (1x/3G/LTE.) When I try to place a call, it just sticks on the "Dialing..." screen and the earpiece is silent. If I try to call from another phone it goes straight to voicemail.

I have noticed that under 'About Phone' it says "Unknown" for the carrier when it is connected to the network. I have tried all of the settings for network options (Sprint only, CDMA/4G, CDMA, and Auto.) All roaming is disabled, though I have tried enabling Domestic Voice Roaming. I have also tried to make/receive calls in multiple areas to eliminate the possibility of it being a problem with the tower. At Ting's suggestion, I have tried manually programming the MDN and MSID, and a factory reset after that did not work. I am trying to find an earlier stock ROM to roll back to (I am on the new Jelly Bean update,) but I'm not hopeful about that working. Ting's site is correctly reporting my data usage, so it should be properly activated. I have double checked my settings on their site to be sure that incoming and outgoing calls are enabled.

Any suggestions?

 

[qu4ttro]

Well I was able to get it working. Rolled back to an earlier ROM and everything activated properly, then I reapplied the update and still working!

 

[Drogyn]

The ultimate answer for issues like that with Ting is always call them.
I haven't had too many issues while with Ting but their customer service is excellent.

Glad to hear you got it going on your own though

 

[qu4ttro]

Yeah, I just didn't want to wait through the weekend (today is the last day of service on my old phone.) I did have to call them to cancel a port request (long story, but it was my old carrier's fault) and they were very helpful. Picked up on the third ring and went straight to a native English speaking human, no automated menus or hoops to jump through. :thumbup:

 

[willis68nova]

Glad to hear you got it working. I know i had an issue where I couldn't get an old sprint phone to register properly. After sometime on the phone and multiple "Network" resets on the phone we ended up removing the phone from my account and I went an re-activated it and all was well.

Hope Ting saves you money!

Willis

 

[Antiochus]

I just signed up on the Galaxy Note 2. It was the most painless port I have ever experienced. Fortunately, I was turned on to the fact that Virgin mobile now requires a separate account number for porting before I made the attempt.

 

[willis68nova]

Great to hear. I am sure you won't be disappointed. I am working on getting myself a Note 2 on Ting.

 

[Antiochus]

It's been nothing but awesome so far. The screen size is exactly what I have been missing.

 

[willis68nova]

Order the note 2 yesterday....can't wait to get it.